FUNCTIONS/ACTIVITIES

MEASURABLE

Counter Service

To obtain customer satisfaction index of 3.5 each year.

Licensing:

1.  Cargo Handling and Stevedoring

2.  Foreshore

·             To issue the license in 2 working days upon approval from the Chairman.

·             To issue the renewal license in 2 working days upon approval from the Chairman.

Marine Services

To achieve zero accident every year.

Free Commercial Zone (FCZ)

To approve application of FCZ activities within 2 working days upon receiving complete documentations.

Administration and Finance

To ensure 100% of the staff fulfill 7 days of training per year.

Information Technology

To respond to each complaint of IT failure within 45 minutes.