Client Charter Achievement

2018

  ISSUANCE OF STEVEDORE AND CARGO HANDLING LICENCES

  Jan - March April - Jun July - Sep Oct-Dec
% Volume % Volume % Volume % Volume
Cargo handling licenses will be issued within 2 working days after approval is given. 100% 7            
Stevedore licenses will be issued within 2 working days after approval is given. 100%  8            

  FREE COMMERCIAL ZONE UNIT

  Jan - March April - Jun July - Sep Oct-Dec
% Volume % Volume % Volume % Volume
Cargo movement in the Free Commercial Zone will be approved subject to application process is completed. 100%  731 100% 722        

  DANGEROUS CARGO UNIT

  Jan - March April - Jun July - Sep Oct-Dec
% Volume % Volume % Volume % Volume
Every Online application for dangerous cargo handling supported by relevant documents will be approved within 2 hours. 100% 2866 100%   3083        

  ADMINISTRATION AND FINANCE DIVISION

  Jan - March April - Jun July - Sep Oct-Dec
% Volume % Volume % Volume % Volume
Payment will made within 14 working days from the date receipt of complete documents by the Finance Unit. 100% 906 100%   813        
2017

  FREE COMMERCIAL ZONE UNIT

  Jan - March April - Jun July - Sep Oct-Dec
% Volume % Volume % Volume % Volume
Cargo movement in the Free Commercial Zone will be approved subject to application process is completed. 100% 1125  100% 809  100%  742  100%  1029 

  DANGEROUS CARGO UNIT

  Jan - March April - Jun July - Sep Oct-Dec
% Volume % Volume % Volume % Volume
Every Online application for dangerous cargo handling supported by relevant documents will be approved within 2 hours. 100% 2523 100%   2861 100%  2839  100%  3855 

  CORPORATE DIVISION

  Jan - March April - Jun July - Sep Oct-Dec
% Volume % Volume % Volume % Volume
Complaint received is acknowledged within 3 working days. 100% 1 100%   1 100%  100% 
Feedback to complainant the status of action taken on complaint received will made within 5 working days. 100% 1 100% 1 100% 1 100% 1

  ISSUANCE OF STEVEDORE AND CARGO HANDLING LICENCES

  Jan - March April - Jun July - Sep Oct-Dec
% Volume % Volume % Volume % Volume
Cargo handling licenses will be issued within 2 working days after approval is given. 100% 7 0%   0 0%  0% 
Stevedore licenses will be issued within 2 working days after approval is given. 100% 8 0% 0 0% 0 0% 0

  ISSUANCE OF PORT CONVEYANCE PERMIT

  Jan - March April - Jun July - Sep Oct-Dec
% Volume % Volume % Volume % Volume
Port Conveyance permit will be issued within 1 working day after approval is given. 100% 2 100%   8 0%  0% 

  ADMINISTRATION AND FINANCE DIVISION

  Jan - March April - Jun July - Sep Oct-Dec
% Volume % Volume % Volume % Volume
Payment will made within 14 working days from the date receipt of complete documents by the Finance Unit. 100% 781 100%   772 100%  846  100%  851 
2016

  CORPORATE DIVISION

  Jan - March April - Jun July - Sep Oct-Dec
% Volume % Volume % Volume % Volume
Complaint received is acknowledged within 3 working days 0% 0  0% 0        
Feedback to complaint the status of action taken on complaint received will made within 5 working days. 0% 0 0% 0 0% 0 0% 0

  ISSUANCE OF STEVEDORE AND CARGO HANDLING LICENCES

  Jan - March April - Jun July - Sep Oct-Dec
% Volume % Volume % Volume % Volume
Cargo handling licenses will be issued within 2 working days after approval is given. 0% 0 0% 0        
Stevedore licenses will be issued within 2 working days after approval is given. 0%  0  0% 0        

  ADMINISTRATION AND FINANCE DIVISION

  Jan - March April - Jun July - Sep Oct-Dec
% Volume % Volume % Volume % Volume
Payment will made within 14 working days from the date receipt of complete documents by the Finance Unit. 100% 785 100%  835        

  DANGEROUS CARGO UNIT

  Jan - March April - Jun July - Sep Oct-Dec
% Volume % Volume % Volume % Volume
Every Online application for dangerous cargo handling supported by relevant documents will be approved within 2 hours. 100% 2117 100% 2363 100% 2254 100%  2490

  FREE COMMERCIAL ZONE UNIT

  Jan - March April - Jun July - Sep Oct-Dec
% Volume % Volume % Volume % Volume
Cargo movement in the Free Commercial Zone will be approved subject to application process is completed. 100% 1002 100%  817 100% 1041 100% 999 

  ISSUANCE OF PORT CONVEYANCE PERMIT

  Jan - March April - Jun July - Sep Oct-Dec
% Volume % Volume % Volume % Volume
Port Conveyance permit will be issued within 1 working day after approval is given. 0% 0 0% 0        
2015

  CORPORATE DIVISION 

  Jan - March April - Jun July - Sep Oct-Dec
% Volume % Volume % Volume % Volume
Complaint received is acknowledged within 3 working days. 100% 2  0% 0 100%  2 0% 0
Feedback to complaint the status of action taken on complaint received will made with 5 working days. 100% 2 0% 0 100% 2 0% 0

  ISSUANCE OF STEVEDORE AND CARGO HANDLING LICENCES

  Jan - March April - Jun July - Sep Oct-Dec
% Volume % Volume % Volume % Volume
Cargo handling licenses will be issued within 2 working days after approval is given. 100% 4 100%  4 0% 0 0% 0
Stevedore licenses will be issued within 2 working days after approval is given. 100% 6 100% 2 0% 0 0% 0

  ISSUANCE OF PORT CONVEYANCE PERMIT

  Jan - March April - Jun July - Sep Oct-Dec
% Volume % Volume % Volume % Volume
Port Conveyance permit will be issued within 1 working day after approval is given. 100%  29 100% 9 0% 0 0% 0

  FREE COMMERCIAL ZONE UNIT

  Jan - March April - Jun July - Sep Oct-Dec
% Volume % Volume % Volume % Volume
Cargo movement in the Free Commercial Zone will be approved subject to application process is completed. 100% 358 100% 421 100% 803 100% 1152

  ADMINISTRATION AND FINANCE DIVISION

  Jan - March April - Jun July - Sep Oct-Dec
% Volume % Volume % Volume % Volume
Payment will made within 14 working days from the date receipt of complete documents by Finance Unit. 100% 768 100% 887 100% 671 100% 863

  DANGEROUS CARGO UNIT

  Jan - March April - Jun July - Sep Oct-Dec
% Volume % Volume % Volume % Volume
Every Online application for dangerous cargo handling supported by relevant documents will be approved within 2 hours. 100% 2050 100% 2013 100% 1957 100% 2037
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 Level 2, Swettenham Pier Cruise Terminal, No. 1A, King Edward Place
10300 George Town, Penang.

604.263.3211 | 604.262.6211 |  sppp[at]penangport[dot]gov[dot]my
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