SELAMAT DATANG KE PORTAL RASMI PENANG PORT

1. To serve as an internal platform for employees of PPC to channel complaints, reports, and information relating to malpractices, misconduct, and / or omission that are against the regulations of PPC and committed by the staff or management of PPC.
2. To encourage complainants to report through a systematic internal complaint channel before bringing it to outside parties.
3. To create a climate of openness and transparency in reporting any malpractice, misconduct and / or omission in terms of rules which may have occurred in the PPC.

1. Exposing matters as described can be initiated by any PPC's employee including the Board Members, to the Appointed Representative (AR) in PPC.

1. PPC is committed to manage and investigate all complaints, reports or information about malpractice, misconduct and / or omission that are illegal in terms of law as they are received from any party.
2. PPC assures that in managing complaints, reports or information as above, the identity of the complainant will be kept confidential from any party.
3. PPC will ensure that no disciplinary action will be taken against the complainant who has submitted any complaints, reports or information in good faith where his/her opinion is thought to be true.
4. PPC will take disciplinary action against any employee who makes a false report or intentionally makes accusations and / or defamatory reports to others.

1. Complaints, reports or information may be made to the Appointed Representative (AR) by one of the following methods:
   • In writing to the Appointed Representative (AR) (Head of Internal Audit) at Penang Port Commission, P.O. Box 143, 10710 Penang.
2. The Appointed Representative (AR) will then process the complaints, reports or information before forwarding it to the Committee prior for decision.
3. The content of complaints, reports or information shall contain such things as the following:
   • Background information such as place, date, and time of occurrence.
     Employees or parties involved or suspected.
   • Evidence of malpractice, misconduct, and / or omission that are against regulations of PPC.
   • Evidence or witnesses that can help.
   • Reasons for complaints, reports or information being given. For example involving financial loss of PPC and affecting workplace harmony
   • Particulars of the complainant, such as name, address, phone number and so forth.

1. Each complaint, report or information received will be registered and given feedback through the website or in writing within five (5) working days.
2. The Appointed Representative (AR) will then process complaints, reports or information and subsequently forward it to the Committee.
3. After receiving reports from the Appointed Representative (AR), the Committee will review the report and decide on the necessary actions to be taken. If the report is insufficient or incomplete and requires further information, the Committee will refer back to the Appointed Representative (AR) for more information before deciding on any action.
4. If the Committee concludes the existence of misconduct and disciplinary action should be taken, a referral will be submitted to the PPC Disciplinary Committee for further action.
5. Complainants will be informed about any decision or action that has been made pertaining to complaints results, reports or information.

Any complaints, reports, or false information and / or intentionally made accusations and / or defamatory remarks attempting to ruin the image of an employee or PPC and / or for any other abuse of the whistle blowing mechanism system are offenses and disciplinary action can be taken against the employee involved.